If you order a physical product, it is shipped by Postnl . Most orders placed on weekdays before 16:00 are shipped the same day.
Our customer service is available from Monday / Friday from 9:00 am to 5:00 am at +31 30 2394040. You can also mail to firstname.lastname@example.org.
You have the right to withdraw from the contract within 14 days without giving any reason. For all the items you buy from us, the statutory warranty applies. This means that the product must be in good condition. When this is not the case, we offer a suitable solution as soon as possible.
if you want to return your order, you first have us know by e-mail set .
For your return shipment use the following address:
Kessels & Smit Publishers
3581 CD Utrecht
Please send the following:
- A copy of the invoice
- The product (not used) you are returning
- The reason for your return (optional)
You must return the package with sufficient postage. Returns are at your own risk.